Frequently Asked Questions

Everything you need to know about shopping at Phase Connect Store

When will my pre-order item ship?

Pre-order items have estimated shipping dates listed on their individual product pages. Please note that if your order contains both in-stock and pre-order items, the entire shipment will be held until all items are ready.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on the weight of your package.

What is your return policy?

We accept returns for most unused and unopened items within 30 days of delivery. Please note that certain limited-edition merchandise or digital goods may be final sale.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.

What should I do if my item arrives damaged?

If your merchandise arrives damaged or defective, please contact our support team within 7 days of delivery with your order number and photos of the damage so we can arrange a replacement.